For hospital case managers, discharge planners, Medicaid case managers & community social workers
Refer a Client to Carolina Home Health Care
We provide non-medical in-home personal care in the Charlotte and Raleigh areas. Send us the referral; we handle intake and scheduling and keep you updated.
How to send a referral
Send encrypted email
parag.satsangi@carolinahomehealthcare.com
Please send client information by encrypted email only.
Call
Charlotte area: (704) 548-8949
Raleigh area: (919) 751-4837
Mon–Thu 8:00 AM–4:30 PM, Fri 8:00 AM–2:00 PM. Someone is always on call after hours.
What to send
Every referral
- Client name and best phone number (or a family contact)
- County where care will happen
- Who is paying: Medicaid, VA, private pay, or long-term care insurance
- Care needs and the hours you’re requesting
- Your name, organization, and phone number
NC Medicaid clients
- Whether a DHB-3051 has been submitted, and the date
- Medicaid ID and health plan name
- Personal Care Services hours, if already approved
- CAP/DA clients: the case manager’s name and agency
Not sure where the DHB-3051 goes? The default for NC Medicaid Direct is NC LIFTSS: fax 1-833-521-2626, phone 1-833-522-5429. Health plans have their own routing; see our PCS referral guide for NC case workers.
Veterans (Charlotte area only)
- Whether the Veteran is enrolled in VA health care
- The VA community care referral number, if one exists
- If there’s no referral yet: the Veteran’s VA provider places it and can name us (NPI 1235351578)
Private pay or long-term care insurance
- Preferred start date and hours
- Insurance company and policy number, if the client has long-term care insurance
Missing something? Send what you have; we’ll follow up.
What happens after you refer
- We confirm we received it.
- We verify coverage and service area.
- We contact the client or family to set up a time that works.
- A registered nurse completes the assessment.
- Care starts, and we keep you updated. Care can start within 24–48 hours of authorization.
Where we provide care
Charlotte region
Mecklenburg, Cabarrus, Union, Gaston, Iredell, Rowan, and Stanly counties in North Carolina, plus York, Lancaster, and Chester counties in South Carolina.
Raleigh region
Wake, Durham, Orange, Chatham, and Franklin counties.
VA-covered care is available in the Charlotte region only.
Frequently Asked Questions
Can a family request Carolina Home Health Care by name?
Yes. NC Medicaid members can choose their home care agency, Veterans can ask the VA to name Carolina Home Health Care on their community care referral (our NPI is 1235351578), and private pay families can simply call us.
Do you accept clients with dementia?
Yes. We care for clients living with Alzheimer’s disease and other forms of dementia.
How quickly can care start?
Care can start within 24 to 48 hours of authorization. Send what you have and we’ll start intake right away.
Questions about a referral? Call us.
Our intake team will walk you through it.
Call (704) 548-8949 Send a message