Carolina Home Health Care, Inc. may communicate with patients, caregivers, employees, and referral partners via SMS text messaging for operational and service-related purposes. These terms govern how we use SMS communications.
SMS Consent Communication
Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Consent to receive SMS communications from Carolina Home Health Care is never required as a condition of receiving care services or employment.
Types of SMS Communications
If you have consented to receive SMS messages from Carolina Home Health Care, you may receive messages related to:
- Appointment reminders
- Caregiver assignment updates
- Shift change or coverage notifications
- Billing reminders & confirmations
- Service updates or policy changes
- Urgent or emergency care notifications
- Shift scheduling & assignment notifications
- Last-minute coverage requests
- HR updates, policy changes & reminders
- Training, compliance & certification alerts
- Payroll and timesheet reminders
Sample SMS Message
All messages will identify CHHC as the sender and include opt-out instructions.
Message Frequency
Message frequency may vary depending on the type of communication. Typically, recipients may receive up to 5 SMS messages per week related to scheduling updates, care coordination, or employment notifications. During periods of high scheduling activity or urgent care needs, frequency may be higher.
Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. CHHC does not charge any additional fees for SMS communications.
Opt-In Method
You may opt in to receive SMS messages from Carolina Home Health Care Inc. in the following way:
- By filling out a paper SMS Consent Form provided by our office
- By checking the SMS opt-in checkbox on any digital form that collects your phone number (checkbox is not pre-selected and is not a required field)
Opt-Out Method
You may opt out at any time. CHHC will process all opt-out requests promptly.
Please note that opting out of SMS may limit your ability to receive timely scheduling and shift notifications. You may still be contacted by phone call or email as an alternative.
Help & Support
If you are experiencing any issues, reply with the keyword HELP. Or, get help directly from us:
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
- Phone numbers and SMS consent will not be shared with third parties for marketing purposes.
- Consent is not a condition of receiving care or employment.