Carolina Home Health Care, Inc. ("CHHC," "we," "our," or "us") respects your privacy and is committed to protecting personal information collected in connection with our services. This policy also describes how we use SMS communications and your rights regarding those messages.
Website Data Collection
Our website does not collect personal information through online forms for marketing purposes. Visitors may browse our website without submitting personal data.
Information Collected Through Services
CHHC collects personal information directly from patients, authorized representatives, caregivers, and employees through intake forms, employment documentation, and service agreements. Information collected may include:
- Full name and date of birth
- Phone number (including mobile number)
- Mailing address and email address
- Employment-related information
- Service-related information necessary for care coordination
How Information Is Used
Information is used solely for:
- Care coordination and scheduling
- Communication regarding services
- Payroll and employment processing
- Regulatory and compliance requirements
We do not sell or rent personal information.
Information Sharing
Personal information may be shared only as necessary to provide services or as required by law. We do not sell personal information to third parties.
Data Security
We implement reasonable administrative safeguards to protect personal information. Please note that SMS messaging is not a fully secure method of communication. Sensitive medical information will not be transmitted via SMS whenever possible.
SMS Data & Consent Protection
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
Carolina Home Health Care collects mobile phone numbers only for operational communication such as scheduling updates, caregiver coordination, appointment reminders, and employment-related notifications.
SMS consent is obtained through written consent forms or voluntary submission of a mobile phone number to our office.
Reply STOP to any message received, or contact our office directly at 919.751.4837.
Reply HELP to any message, or call our office at 919.751.4837.
SMS Communications
By opting into SMS communications from Carolina Home Health Care, you agree to receive text messages related to:
- Appointment reminders
- Caregiver scheduling updates
- Shift notifications and coverage requests
- Service coordination and policy changes
- Payroll and employment communications
Contact Information
For questions about this policy or your personal information, please contact us: