Frequently Asked Questions About Home Health Care in North Carolina

We offer a comprehensive range of non-medical in-home care services including: Personal Care and Companionship (bathing, dressing, mobility assistance, light housekeeping), Senior Care, Pediatric Care for children with special needs, and Memory Care for Alzheimer's and dementia patients. We serve families throughout the Charlotte and Raleigh metro areas, including 25+ surrounding NC counties.

Home health care focuses on helping patients recover, manage chronic conditions, or maintain independence at home. The goal is improved health and quality of life. Hospice care, on the other hand, provides comfort-focused care for patients with terminal illnesses when curative treatment is no longer being pursued. Carolina Home Health Care provides non-medical home care, not hospice care. Our caregivers can support a family alongside a hospice team.

Yes, we offer flexible scheduling options including hourly care, overnight care, 24-hour care, and live-in care arrangements. Whether you need a few hours of help each week or around-the-clock support, we can create a care plan that meets your family's needs and budget.

Yes, we proudly provide specialized pediatric home health care services for children and adolescents throughout the Charlotte and Raleigh areas. We understand that caring for a child with complex medical needs requires skill, compassion, and sensitivity. Our trained aides, supervised by registered nurses, provide personal care, companionship, medication reminders, and more, including care through NC Medicaid's CAP/C program. Call us at (704) 548-8949 to discuss your child's specific needs.

Home health care costs in Charlotte and Raleigh vary based on the level of care needed (companionship vs. hands-on personal care), number of hours per week, and specific services required. We offer competitive hourly rates and work with Medicaid, VA benefits, Long-Term Care Insurance, and private pay options. Contact our Charlotte office at (704) 548-8949 or Raleigh office at (919) 751-4837 for a free, transparent quote.

Yes, we are an authorized provider for North Carolina Medicaid, including Personal Care Services (PCS), CAP/DA for adults, and CAP/C for children. Medicaid can help cover the cost of home health care services for eligible individuals. Contact our office to discuss your specific coverage and eligibility, and we'll help you navigate the process.

Yes, we proudly serve veterans and accept Veterans Administration (VA) benefits for home care in the Charlotte region. Many veterans qualify for in-home care through VA programs like Homemaker and Home Health Aide Care or Aid and Attendance. Our team can help you understand your VA benefits and get the care you've earned. Visit our VA Home Care Guide for more information.

We accept multiple payment options including: North Carolina Medicaid, Veterans Administration (VA) benefits, Long-Term Care Insurance, and Private Pay. Please note that we do not accept Medicare. Contact us to discuss your specific insurance situation and we'll help determine your coverage options.

Getting started is easy. Simply call our Charlotte office at (704) 548-8949 or Raleigh office at (919) 751-4837, or fill out our online contact form. One of our care coordinators will schedule a free in-home assessment to understand your needs, answer your questions, and develop a personalized care plan.

For private pay services, a doctor's referral is not required. However, some insurance programs including Medicaid may require a physician's order or referral. Our care coordinators can help you understand the requirements for your specific situation and assist with obtaining any necessary documentation.

In many cases, we can begin home care services within 24 to 48 hours following a free in-home assessment. For urgent situations, we do our best to accommodate same-day or next-day care. Contact our Charlotte or Raleigh office to discuss your timeline.

Our Charlotte office serves the entire Charlotte metro area including Mecklenburg County and surrounding areas: Concord, Huntersville, Matthews, Pineville, Mint Hill, Gastonia, Cornelius, Mooresville, Kannapolis, and more. We cover Mecklenburg, Gaston, Cabarrus, Union, Iredell, Rowan, Lincoln, Cleveland, Stanly, and Alexander counties. We also serve York, Lancaster, and Chester Counties in South Carolina — including Rock Hill, Fort Mill, Tega Cay, Indian Land, Lancaster, and Chester. South Carolina (York, Lancaster & Chester Counties) — Rock Hill, Fort Mill, Tega Cay, Indian Land, Lancaster, Chester, Clover, and Great Falls.

Our Raleigh office serves the entire Research Triangle area including Wake County and surrounding areas: Cary, Apex, Wake Forest, Garner, Knightdale, Durham, and more. We cover Wake, Durham, Orange, Johnston, Franklin, Granville, and surrounding counties.

Absolutely. For the protection of our clients, every Carolina Home Health Care employee undergoes a rigorous North Carolina background check, is fully insured and bonded, and receives ongoing training. All caregivers are supervised by North Carolina-licensed registered nurse (RN) clinical managers.

We understand how important consistency is for our clients. If your regular caregiver is unavailable, we have backup caregivers who are familiar with your care plan ready to step in. We use advanced scheduling systems to ensure you're never without the care you need, and we'll always communicate any changes with you in advance whenever possible.